F.A.Q.
Frequently Asked Questions
How do I update the firmware on my Duke 20th Anniversary controller?
Go to https://hyperkinstore.com/support/controllers and download the firmware specific to your 20th Anniversary Duke controller. Extract the file the ‘exe’ and ‘instructions’ files to your computer. Follow the instructions listed in the ‘instructions’ file to update your controller.
How do I update the firmware on my RetroN Sq or my RetroN 5 system?
Go to https://hyperkinstore.com/support/consoles and at the top select the RetroN Sq or RetroN 5 console to download the firmware. Extract the file the ‘exe’ and ‘instructions’ files to your computer. Follow the instructions listed in the ‘instructions’ file to update your controller.
How do I return an item for replacement that is still under the warranty?
Please contact support@hyperkin.com with a video or picture of the issue you’re experiencing and proof of purchase so you can be issued and RA number.
Can I return an item if I live outside of the United States?
Unfortunately, we do not accept shipments outside of the United States. We recommend contacting the retailer where you purchased the product for a refund or replacement.
When will the Mega 95 be Released?
The Mega 95 is still in development and is on track. Follow us on social media for updates.
When will The Competitor Xbox / PC controller be released?
The Competitor is on track to release in late 2025. Follow us on social media for updates.
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